Warranty & Return | VDIAGTOOL

Warranty 2 Years for Tablet Diagnostic Tool, 3 Years for Non-tablets

VDIAGTOOL warrants to its customers that this product will be free from all defects in materials and workmanship for a period of 2 years( 3 Years for Non-tablets) from the date of the original purchase, subject to the following terms and conditions:

1.The sole responsibility of VDIAGTOOL under the Warranty is limited to either the repair or, at the option of VDIAGTOOL, replacement of the scan tool at no charge with Proof of Purchase. The sales receipt may be used for this purpose.

2.This warranty does not apply to damages caused by improper use, accident, flood, lightning, or if the product was altered or repaired by anyone other than the Manufacturer Service Center.

3.VDIAGTOOL shall not be liable for any incidental or consequential damages arising from the use, misuse, or mounting of the scan tool. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

4.All information in this manual is based on the latest information available at the time of publication and no warranty can be made for its accuracy or completeness. VDIAGTOOL reserves the right to make changes at any time without notice.

Warranty: Store or dealer receipt acts as proof of purchase. As proof of purchase, the tablet comes with a 2-year warranty from the date of registration and a 3-year warranty for other tools.

Repair Cost: If under warranty, your VDIAGTOOL tool will be repaired or replaced free of charge unless damaged(including but not limited to a cracked screen, broken case, chemical exposure or liquid damage) to accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions or unauthorized disassembly, repair or modification. If the repaired unit is out of warranty, the customer will be contacted and will be responsible for the repair fee.

Service Procedures

If you are experiencing trouble with your tools, please contact your local store, distributor or contact VDIAGTOOL's free technical support. Specialists are available via phone, email and chat.

Products requiring service should be returned as follows:

Call or email the Technical Service Center with your model and serial number to obtain a Return Reference Number.

USA & Canada

Phone: 1-(213)-355-7171 (Monday-Friday, 9:30 AM- 5:00 PM PST)
Email: support@vdiagtool.com

Package the product carefully to prevent shipping damage.
Enclose a paper with your contact information(name, email address, return address, and a day contact phone number) and a detailed problem description.
Enclose a copy of the dated sales receipt.
Shipment fee prepaid.

VDIAGTOOL Customer Service Contact

VDIAGTOOL North America:

Phone: 1-(213)-355-7171 (Monday-Friday, 9:30 AM- 5:00 PM PST)

Tech Support: support@vdiagtool.com

Sales Email: sales@vdiagtool.com

Website:www.vdiagtool.com

VDIAGTOOL China Headquarters:

Phone: +86-0755-8626-6490 (Monday-Friday, 9:30 AM-6:30 PM Beijing Time)